The request must be made via email within 7 calendar days of receipt of the product.The product should be sent in original packaging with all manuals, accessories and accompanied by the 2nd via invoice.

All products shipped to Arenales Homeopatianimal® default of reason in the package, will undergo a prior technical analysis to verify the existence of a manufacturing defect. We clarify that in case of problems in the effectiveness of the drug, even within 7 calendar days provided for withdrawal of purchase, Arenales Homeopatianimal reserves the right to provide product testing, in accordance with the Consumer Protection Code.

The Arenales Homeopatianimal® preserves the right not to be responsible for any item that is improperly coupled with the product target return / exchange as well as any accessories that do not belong to it.

The Arenales Homeopatianimal® will have thirty calendar days to correct the defect, the date of product receipt date in our warehouse. After such period, may opt for (the):

  • replacement of the product by another of the same species, in perfect working order;
  • immediate refund of the amount paid, considered the corresponding adjustments;
  • proportional reduction in the price.



To return a product for withdrawal, the following conditions must be met:

The deadline to give up or exchange your purchase is seven calendar days of receipt of the product.

The product must be in original packaging, without the use of evidence, without violating the original manufacturer's seal, accompanied by his invoice and instructions.

If your purchase was made through bank slip, bank deposit or credit card, we will hold the reimbursement of the purchase value of products within 15 days, with deposit account.


Note: We stress that the freight charges are paid by the customer.